Support
Our service model is simple. You and your team are the experts so you manage the server yourself.
This means you don't pay for account managers and or expensive service level agreements. And we focus on delivering the best virtual dedicated servers we can.
Please call 1300 665 184 if you have any questions about your 10 Second Server.
Our 10 Second Server support team are available 9am - 5pm AEST Monday to Friday. Plus if there's an emergency we have 24/7 support to help out.
| Responsibility |
10 Second Server |
Customer |
|---|---|---|
| Network connectivity |  |
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| Server Infrastructure | |
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| Server OS |
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| Applications | |
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| Back-up | |
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| Restoration | |
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| Recovery of data |
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Our 10 Second Server support team are available 9am - 5pm AEST Monday to Friday. Plus if there's an emergency we have 24/7 support to help out.
| Emergency 24 Phone Support | Business hours support **** | Value added support *** |
|---|---|---|
| Reboots | Reboots | re-installation of build |
| Rebuilds in the event of a server failure | Rebuilds and limited recovery** |
Critical patch installation |
| Service restarts * |
Service restarts * | Software installation / configuration |
| Basic service model troubleshooting |
Advanced trouble shooting |
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| Vulnerability scanning |
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| Content uploading |
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| Ad hoc backup |
* Remote access services only.
** Only if drive is still functioning. Data is copied to directory on customer's drive. Please note, this is not back-up.
*** Additional charges apply. See Value added services in Mission Control for more details.
**** Business hours are Monday-Friday, 9am-5pm AEST.